TERMS AND CONDITIONS

1. Introduction:

ABOUT US

Estuaire Service, founded in 2022, is a 100% Cameroonian company. Over the years, Estuaire Service has always strived to develop and maintain partnerships with globally recognized brands as leaders.

After two (2) years, Estuaire Achat, which is one of Estuaire Service's products, has built up a large-scale expertise to become a reference brand in Cameroon and in E-commerce. With several employees to its credit, the company maintains an unparalleled level of leadership, which is reflected in its resilience, its ability to adapt and its quest >                                                                                                                                      

Our Vision

We believe in an interconnected world. We look forward to creating a community of people who share their know-how. We believe in creating an environment where people learn, explore, and realize their full potential with the end result of delivering real-world solutions to real-world challenges. This must be sustainable and beneficial to all our stakeholders, with a focus on areas where we can make a difference.

Our Mission

Putting our expertise at the service of our customers by exploring the market to select products and services (solutions) that bring a real benefit to consumers, leaving a better world.

Our Values

-          Love and kindness towards others

-          Humility and active listening

-          Honesty and integrity

-          Pursuit of Excellence and Open-Mindedness

-          Concrete, substance, retrospection and reflection

-          Fun and humor

Our strengths

-          The quality of our products and services

-          Our ability to adapt to the environment

-          Active listening to our customers in order to clearly meet their needs.

-          Our quality staff rigorously selected among the best on the job market and benefiting from the supervision and continuous training allowing them to grow in skills.

DEFINITION OF KEY TERMS USED IN THE DOCUMENT

2. Acceptance of the general terms and conditions:

- Clause indicating that the use of the site constitutes acceptance of the general conditions:

3. Orders:

HOW TO BUY ON ESTUAIREACHAT.COM?

Search for your product

Enter the product name or keyword in the search bar or on the left side of your screen? Click on the category to which the item you wish to order belongs.

Add it to cart

It's simple once you have found your product, click on the item to view the product details so you can have all the information related to the item, you can define your criteria and the desired quantity. Then click on "BUY" to add it to your cart.

Log in to your account

On Estuaire Achat, it is impossible for you to place the order without creating an account. Nevertheless, we recommend that you create an account and then log in to it to place your orders faster, easier and more securely.

DELIVERY COSTS

In general, our orders are delivered within the deadlines mentioned on our website and in accordance with your locality and more precisely within the summary deadlines of your order that you will find in your order validation email. Delivery times take effect from the confirmation of the order. In the event of an impediment either by a case of force majeure or an unforeseeable event that does not allow us to honour the delivery within the given deadline, the delivery period is extended according to the duration of the impediment.

We specify that we reserve the right not to deliver orders that have been delayed due to late and late supply by our suppliers and partners. The exemption from delivery means that we cannot be held liable for the unavailability of the goods by our authorised suppliers and partners who have not intentionally agreed to bear the risk and costs associated with the supply and who have previously informed you of the unavailability of the goods as soon as possible. When the above conditions are met, the order is cancelled and we will refund the sums you have already paid in case of pre-order.

We are obliged to only deliver items within the limit of our available stock or for which we have placed orders with our suppliers or partners. We deliver to countries where we have a delivery service specified on Estuaire Achat in accordance with the city or locality of your choice as indicated during the checkout process. Home deliveries and deliveries to our authorized showrooms are currently only in force in cities of Douala, Bafoussam and Yaoundé. For the rest of the cities and towns on the national territory, deliveries are made via the official agencies of our logistics partners, whose addresses will be communicated to you when your order is processed before collection. It is your responsibility to provide us with exactly all the delivery information necessary for the proper delivery of your order.

Products sold on our site are invoiced on the basis of the prices indicated in the offer at the time of ordering. The prices indicated in the total invoice at the last stage of the order process are the final prices, including all taxes at the legal rate in force. The item remains our property until the full amount of the invoice has been paid. The prices of the items displayed on www.estuaireachat.com are prices excluding shipping costs. This is because depending on the amount of your order or the delivery method you have selected, you may be charged for the delivery costs. Upon receipt of your order, you are obliged to check immediately and in the presence of the delivery agent, whether it is complete and whether the product is damaged. You should also make sure that the items delivered are exactly what you ordered. Non-compliance of items received on delivery or any other complaints relating to the order delivered must be sent within the given time limits (Returns and After-Sales Guarantees) to our Customer Service by email at the address estuaireservicegmail.com by phone 696 523 672.

We can offer you different delivery services depending on the offers, the delivery address and the products ordered. In addition, the amount of the delivery costs depends on the one hand on the items, their weights and places of supply, and on the other hand on your shipping address and the delivery method you choose. Your address and delivery method are systematically reminded at the time of the "Finalize my order" step of the online ordering process just before the actual validation of your purchase.

However, subject to informing us via our Customer Service by phone, email or WhatsApp message, from Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m., it is also possible for you to go to one of our showrooms in the cities of Douala, Bafoussam and Yaoundé to pick up your package during the aforementioned time slots.

- Home delivery:

- (Service valid exclusively for the cities of Douala, Bafoussam and Yaoundé) 1- The shipping costs of your order for home delivery to the address indicated at the time of your order are mentioned in the confirmation email that you receive following the online validation of your order. These charges applicable to your order depend on the items, their weights and places of supply, your shipping address and the delivery method you choose and are indicated on your paper invoice which is given to you on delivery by our delivery agents. For home delivery services, you will be contacted in advance by our delivery service. You will not be asked to make any additional contributions in addition to the delivery costs mentioned on your paper invoice. We remind you that the said delivery amount as well as the total amount of your invoice is specified at the time of the confirmation step of the order process.

- Delivery to a Pick-up Point:

- (Service not valid for cities other than Douala, Bafoussam and Yaoundé) Delivery to one of our Collection Points in the cities of Douala, Bafoussam and Yaoundé: Delivery to a Pick-up Point is free at Estuaire Achat. It is a fast delivery service at no extra cost. Once your order is available, you will be contacted for collection at the collection point you have chosen by confirming your order. The Pick-up Point Delivery option can be selected when completing your online order, as can the other delivery methods. It offers you the possibility of placing your order and collecting it on site or receiving your item the same day directly after validating your order online, within the limit of the stock available in our warehouses. Please note that your parcel can only be kept for a maximum of 7 days at our collection points, after which we reserve the right to cancel it.

Delivery by a logistics partner. For localities and cities other than Douala, Bafoussam and Yaoundé, pick-ups are made at the agencies of our logistics partners. You will be contacted once the item has been sent for pickup. The details and payment methods required are communicated to you when confirming your order online or in one of our showrooms in the cities of Douala, Bafoussam and Yaoundé. Upon receipt of your order, you are obliged to check immediately and in the presence of the delivery agent, whether it is complete, compliant and if the product is damaged, contact us via our Customer Service in case of any complaints. We specify that your package can only be kept for a maximum of 3 days with our logistics partners, after which we reserve the right to cancel it and reship it to one of our agencies. We will refund your payment through one of our refund channels provided for this purpose.

-CONTACT US

Our showrooms

Douala

- Ndogbong, opposite the entrance to the IUT when you are on the main road

- Ange Raphaël at the end of the ESSEC barrier, next to MIMIE FASHION, not far from UBA

Bafoussam

- Second Tamdja Finance Street, opposite Arbre de Paix Building

Email

servicesestuaire@gmail.com

Our opening hours

Monday-Friday: 08:00 - 17:30

Saturday: 08H - 12H00